Blackboard Support for UNF Students
Frequently Asked Questions
What are my username and password for Blackboard?
Blackboard v6 Student Guide
I’ve forgotten my Blackboard password. What should I do?
Blackboard does not have a course that I am registered for. What's wrong?
Assessments
I received an "attempt not found" error when attempting to submit a test. What should I do?
Communications
Updating Java Runtime Environment
I'm not receiving any e-mail messages sent in my Bb course and intended for me. What's wrong?
Course Materials
Print button on Course Documents pages does not work on Mac
I'm trying to print out a page in Bb, but the output doesn't look right. What should I do?
How can I view Microsoft Office Documents (Word, Excel, PowerPoint) in Blackboard if I do not have Microsoft Office?
How can I make Word and other Microsoft Office documents open in the program that created them instead of the Blackboard web page?
General
How do I change my Blackboard password?
What web browser should I be using for Blackboard?
How do I login to Blackboard for the first time?
I’m registered for a course that uses Bb, but after I login I do not find it in my list of enrolled courses. What’s wrong?
When I attempt to connect to Bb, I get a message stating “Browser Cookies Disabled”. What should I do?
When I attempt to connect to Bb, I get a message stating “Database Connection Unavailable”. What should I do?
Blackboard doesn't seem to be working correctly. What can I do?
When I attempt to upload or download a file in Bb, I'm unsuccessful. What could be the problem?
How do I read my Blackboard e-mail if I am a Student?
I have a question with Blackboard for which I can't find an answer from the FAQs. What should I do?
I am not able to login to Blackboard. What can I do?
The text in Blackboard v6 is too small to read. How do I make it larger?
Personal Information
How do I change the e-mail address to which my Blackboard e-mail messages are delivered?